We are committed to the best support possible as we know how important your time and information is and we strive to
make your experience with our product the best it can be.
Please review the details on this page if you have any questions or are experiencing any problems using the software.
Feel free to submit a support question using our contact form.
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Frequently Asked Questions
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Where is my serial #?
If you bought the download version, you should have gotten the serial # both on-screen and emailed to you immediately. Otherwise, you should see a sticker somewhere in the package with the serial # clearly disclosed.
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How many activations are allowed for each serial # for the standalone software?
You can activate the same serial # three times, although you can copy the software to as many drives or other computers needed without re-activating it.
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I purchased the download version but want to run the software from a flash drive.
All the files required to run the software as well as your data are stored in the one folder.
It is completely self-contained, so move or copy that folder and its contents to any location or to another computer and it should run without issue.
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I want to update my software to the latest version.
The program includes a special utility that will look for updates and alert you when one is available. It does require internet access however.
On the PIN entry screen, a button labeled "Check for Updates", located in the bottom center, will start the update process.
For more information on updating to the latest version, click here.
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None of the Output Options Work
Your default browser is used to display the reports within the software. Once generated, it should be automatically
launched (if not already running) and the report displayed. If an error occurs, your browser will most likely show
an error trying to load the report. Here are a few possibilities:
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We have seen this happen on certain versions of Microsoft Windows Vista where the program
was being run from the Program Files folder. Moving the software to another location on your hard drive should
resolve the issue.
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You are trying to run the software from a read-only location like a CD-ROM.
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Date Range Reports Return Nothing
When entering the purchase date for items, please be sure to enter dates in DD/MM/YYYY format. For example, 6/5/2010.
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Copy and paste functions
Even though there are no menus in the software, the copy and paste keyboard shortcuts (either CTRL/COMMAND C and V, as well as CTRL/SHFT INS and DEL) should function as expected.
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If you don't find the answer to your question or problem on this page, please
submit the details of your issue using our contact form and we will
respond as soon as possible.
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